Refund Policy

For purposes of these policies, “PRISM Care,” “we,” “our,” and “provider” refer to PRISM Care, a DBA of PRISM Care PLLC, including its providers, employees, contractors, and authorized representatives.

1. Nature of Services

Medical services are professional services; charges reflect time, evaluation, and decision-making.

2. No Refunds

All services are non-refundable regardless of outcome.

3. Telehealth Appropriateness

Visits remain billable even if telehealth is not appropriate.

4. Technical Issues

Patient-side issues do not qualify for refunds.

5. Liability

PRISM Care is not liable for dissatisfaction or insurance outcomes except gross negligence.